Terms and Conditions

June 16, 2021

This Agreement contains the complete terms and conditions under which Matt’s Moving and Rentals LLC. ("MMR") provides services to the Customer.


The Customer recognizes that MMR will not be held liable for damage to their belongings after delivery has occurred. MMR will make a good faith effort to contact the Customer on their scheduled delivery day. In the event that the Customer is not present and reachable during their scheduled delivery date and time, Matt’s Moving and Rentals representatives will leave their belongings outside their room and MMR's liability for the Customer's belongings will cease. In certain instances, MMR may arrange with university officials to leave the Customer’s belongings in his or her room in advance of the Customer’s arrival to campus. Such deliveries will only be conducted by owners of MMR using temporary access cards, and affected Customers will be notified in advance.


Concerning the Customer's items, MMR assumes no liability for the failure to make any specified delivery time or for the successful completion of delivery of the items or the contents thereof. MMR will make its best effort to provide on-schedule pickup and delivery. MMR will provide the Customer with a maximum window of two hours during which pickup or delivery will occur. 


The Customer's appliance deposit is not refundable in the following situations:

  1. If the appliance is returned damaged or broken by the customer.
  2. If the appliance is returned dirty or without being defrosted and wiped down by the customer.
  3. If the appliance is returned in noticeably worse condition than it is received by the customer.
  4. If the appliance is returned defaced or vandalized.
  5. If the appliance is not returned at the conclusion of the rental period, or contains missing parts.


The cost of the deposit is based on the rental item the Customer purchased. The rental deposit amount is included once a rental item is added to the Customer cart.


The Customer agrees to pay the total cost of the services provided by MMR based on the exact services to be provided, and the prices contained on the MMR website. The Customer further agrees to pay any applicable fees as specified in the Pricing section.

All charges for services are due and payable immediately following the pickup of the Customer's possessions. All accounts must be paid following pickup. The Customer hereby authorizes MMR to charge the Customer-provided credit/debit card, bank account, or other payment method for the balance owing for the services rendered and any additional fees.

Checks or cash are not accepted on the day of pickup and should not be given to MMR representatives under any circumstance. If the Customer wishes to pay their registration fee and/or balance owed using checks or alternative forms of payment, they may arrange to do so by contacting MMR by email or phone.

The Customer acknowledges that they remain indebted to MMR for any balance owed on their account as a result of invalid credit/debit card, bank, or check information, MMR's inability to receive credit card or check charge authorizations, or for any other reason which prevents MMR from being paid for the services and any additional fees. If the Customer has failed to pay the charges for the services or any additional fees prior to the date of scheduled delivery of packages, MMR reserves the right to hold the Customer's possessions until payment has been received in full. The Customer acknowledges that their failure to pay their account in full prior to the delivery date could result in a change in the delivery date and the assessment of additional fees.


MMR uses vendors and other agents in performing the services for the Customer. The Customer acknowledges the use of these parties and the fact that the Customer has no contractual relationship with these parties.


Except as specifically provided in this Agreement, the Customer waives any claims for damage or loss of any article against MMR and its employees. The Customer expressly releases and holds MMR, and its agents and employees harmless from any and all costs of processing any claim or defending any claim arising from this Agreement. The Customer expressly acknowledges that MMR is not a professional storer, mover, or common carrier and waives the right to hold MMR to any laws or standards governing storers, movers, or carriers.


Certain Customer information may be collected by MMR through the use of its services. MMR’s use of this information is governed by MMR’s privacy policy, which is available at this url: https://MattsMovingandRentals.com/pages/privacy


This Agreement shall be governed, interpreted, and construed according to the law of the State of Iowa. The Customer agrees that any court action pertaining to this agreement shall be conducted in courts in the State of Iowa.


The Customer acknowledges that there are no representations, warranties, or Agreements by or between the parties which are not fully set forth herein and no representative of MMR or MMR's agents is authorized to make any representations, warranties, or Agreements other than as expressly set forth herein. This Agreement may only be amended by a writing signed by the parties.


The Customer may return rental items before the end of the academic year. After returning a rental item, the Customer may request a refund for the purchase cost of the rental item if (a) the rental item is not functional, (b) the rental item is not in reasonable physical condition, or (c) delivery of the rental item was received after the requested delivery date. To be entitled to a refund for the purchase cost of a rental item, the Customer must notify MMR within 7 days after first receiving the rental item or within 7 days after a rental item becomes non-functional in the case of (a) above.